WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

FREE SHIPPING

We offer free Standard shipping on all orders over ₹200.

DELIVERY TIMELINES

Our shipping partners take 2 to 5 days to deliver the orders based on the location of the customer. Therefore, the total turnaround time for your orders would range from 5 to 10 days.

DO YOU DELIVER INTERNATIONALLY?

We do not offer international shipping.

CANCELLATION

Cancellations by the customer – In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund the entire amount back. If we have shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.
Cancellation by Crafteex – Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you are charged, the said amount will be reversed back in your merchant account in the next ledger closing cycle, which is run every 15 days.

Please note that our cancellation policy varies depending on the type of product.

For products such as – stickers, bookmarks, and posters. If we receive a cancellation notice and the order has not been processed, we will issue full refund. However, if the product has already been shipped, we will not be able to cancel the order or provide a refund.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:
Email: contact@crafteex.com